Delivery & Returns
Everything you need to know about collecting your order and our return policy.
Postal delivery pricing
Shipping is charged per item based on its shipping class and bundle cap. Current class fees: A £5.00, B £8.00, C £12.00. Each extra bundle of an item adds another delivery fee.
Collection & Delivery
All orders are made to order and available for collection at your chosen location and time slot.
Collection
Simply select your preferred collection location and time slot when placing your order. We'll have your freshly baked goods ready for you to collect.
Delivery Options
Postal delivery is available for selected items. Each deliverable product has its own shipping class and bundle cap:
- The shipping class sets the per‑item delivery fee.
- The bundle cap is the maximum number of that item per shipment. Each extra bundle adds another delivery fee. You’ll see the delivery fee and bundle cap on the product page and at checkout.
Returns & Refunds
We take pride in the quality of our baked goods. If you're not completely satisfied with your order, please contact us within 24 hours of collection.
Quality Guarantee
If there's an issue with the quality of your baked goods, we'll be happy to provide a replacement or full refund.
Cancellations
Orders can be cancelled up to 24 hours before your collection time for a full refund. Cancellations made within 24 hours of collection time may be subject to a cancellation fee.
Contact Us
If you have any questions about delivery, collection, or returns, please don't hesitate to get in touch.
Ready to Order?
Browse our selection of freshly baked goods and choose your collection time.